Policies
We aim to have a relaxing environment for everyone.
Thank you for understanding.
Additional COVID related regulations
* Masks are required.
* Please wash your hands when you come in.
* If you need to cancel your appointment for any reason, please text your service provider as soon as possible.
Heather & Lydia: (978)-686-7500
Vanda: (978)-788-4607
Neichia (English & Español): (978)-608-3835
Securing an Appointment (Deposits & Card On File)
Your service provider may require you to pay a deposit or booking fee, or leave a credit card on file to secure your appointment. Deposits are taken in advance and applied to your appointment. Credit cards are held securely in our PCI compliant POS system (Square), and can also be used for quick and contactless checkout during your appointment. If your service provider requires either a deposit or card on file, they will contact you directly.
24 Hour Cancelation or Rescheduling
Please give us at least 24 hours notice if you need to cancel or reschedule an appointment. By booking an appointment you understand we may charge you a late cancelation fee equal up to 100% of the cost of the appointment scheduled, if we cannot fill your appointment spot, when you cancel with less than 24 hours notice. You may cancel your appointment online with at least 24 hours notice. Late cancelations must be communicated directly to your service provider in writing to the phone numbers above. Giving us notice to cancel as soon as possible allows us to possibly fill an appointment spot that you have reserved.
Late Appointments
If you are late for an appointment, we will do our best to service you. We cannot guarantee the same service
originally scheduled can be performed due to possible time constraints. However, you will be required to pay
the amount for the service originally scheduled, even if that service has to be shortened or changed
to another service of shorter time.
Missed, Late-Cancelations, and No-Show Appointments
If you do not notify us that you will be missing your appointment,
you will need to pay for the missed appointment before you may receive any future services.
This amount will be determined by the appointment originally scheduled.
Any appointment that is late by 15 minutes or more may be considered a missed appointment.
Children & Guests
Please do not bring guests or unattended cildren. Our waiting area is currently closed. In addition, our salon is made of sharp objects, expensive or heavy equipment, many chemicals, and is not a safe place for unattended children. If you bring an unattended minor, unfortunately your appointment will need to be canceled or rescheduled, and the cancelation fee will apply.
Electronic Devices
Please keep cell phones and other devices on silent during your appointment.
